❓ Frequently Asked Questions (FAQ)

🏢 1. Where can this fire pump system be used?

Our EDJ fire pump systems are ideal for commercial buildings, industrial facilities, warehouses, hospitals, airports, and residential high-rise projects — anywhere fire protection is critical.

📏 2. Can I customize the pump set according to my project?

Yes. We offer customized fire pump sets, including flow/head requirements, materials (cast iron, stainless steel, bronze), motor type, and control panels (3-in-1 or separate cabinets).

🌍 3. Do you ship internationally?

Yes! We have exported to over 60 countries, including the Middle East, Southeast Asia, Africa, South America, and Europe. We offer FOB, CIF, and EXW terms.

🧰 4. Do you offer installation or technical support?

We offer technical consultation, remote guidance, and spare parts supply. On-site service can be arranged for large projects through our authorized partners.

🚚 5. What is the lead time for production and shipping?

Standard systems: 30-45 working days

Shipping time depends on your port and method.

💳 6. What are your payment terms?

Our usual terms are:

30% deposit, 70% balance before shipment

T/T (bank transfer) preferred

LC at sight is negotiable for large orders